The pandemic ushered in a seismic shift for businesses. What was once seen as “alternative” is now essential – VoIP has become an integral part of operations, allowing organizations to remain agile and connected even during the most challenging times.
The pandemic has shifted the modern office space into a completely new realm, as VoIP and video conferencing have exploded by more than double. This virtual transformation is mostly attributed to remote work setups, while two-thirds of surveyed companies report that their call handling processes are significantly improved with VoIP integrations.
Nowadays, businesses have the ability to stay connected no matter where their employees are located. Through advances in technology, remote management of a company is made easier and more efficient – making it possible for teams around the world to operate with ease!
VoIP is an amazing technological advancement that can drastically reduce costs for businesses. Phone plans are cheaper and extra numbers only require a minimal investment – making it easier than ever to stay connected!
Despite being incredibly helpful for entrepreneurs, many small business owners are too busy to take advantage of the various features offered by Voice over Internet Protocol (VoIP). Don’t let these valuable tools go unused – make sure you have time to maximize their potential!
Seeking to optimize performance and create a delightful customer experience?
Cloud-based business phone systems give companies an edge with a plethora of incredible features.
Discover the convenience of our automated attendant!
With an automated attendant, small businesses can give callers a seamless and professional experience while freeing up the time of their staff. It’s a great way to make sure everyone’s needs are met!
Welcome to [company name]! Let us help you find the right person for your needs. Press 1 if you’re interested in our sales team, 2 if need support from technical experts or 3 for any other question and we’ll make sure it’s routed quickly to the relevant personnel. Thanks for calling – have a great day!
By calling, you’ll be connected directly to the helpdesk hero of your choice – no more explaining why twice! With just one call and a few easy clicks their dedicated expert will make all your technical troubles disappear.
Need to track someone down?
With 77% of surveyed employees rating it their favorite function, Find Me/Follow Me is the most popular feature among VoIP users. Easily transferable across devices and offering a virtual phone number for convenience, this essential employee tool allows staff to communicate with ease from wherever they may be.
With this helpful feature, users can enjoy the convenience of a single phone number that routes calls to them wherever they are. No more having to juggle multiple contacts – your callers now get you on whatever device is most convenient for them!
The tunes of hold music fill the air
Giving customers a pleasant experience while they wait to speak with your company is worth more than just money; it can create an invaluable bond of trust that will keep them coming back. Music on hold is easy to implement and may be the perfect way to turn potential leads into valuable clients.
The research was eye-opening! After subjecting test participants to either one minute of hold music or silence, the results revealed that those exposed to silent holds were more likely to hang up earlier. An astonishing 60% bailed before their call could be answered – a stark contrast from those who listened to tunes as they waited, with only 10% ending the call prematurely.
On hold in silence: Over 50% of the callers hung up
On hold with music: Only 13% of the callers hung up
Despite the majority of callers expecting to be on hold for under a minute, 45% ended up waiting 3-5 minutes in silence. Surprisingly, those who chose music over quiet were more likely to underestimate their wait time – 56 percent believed it took less than 60 seconds when reality was otherwise!
Activating the simple features of your VoIP system could lead to noticeably better customer satisfaction and fewer lost leads – two great outcomes in any business!
Avoiding voicemails like the plague?
After any meeting, voicemail can quickly become a dreaded task. Sorting through them to figure out who warrants an immediate response is no easy feat!
With VoIP services, you can now have your voicemails transcribed and emailed to you – no more having to listen through every message or take notes. You’ll be able check out the text transcriptions quickly in order prioritize callbacks with ease!
Connect with your co-workers at the touch of a button!
If you have a small team, ring groups are an invaluable aid. This feature ensures that all your numbers will sound the call without fail until one of your teammates responds – no more missed calls!
A ring group is a helpful tool for businesses, allowing staff members to pick up calls and provide support rather than callers having to leave messages. Making use of this feature can benefit sales forces, accounting departments, or customer service teams all in one simple setup.
Keeping track of all those calls can be a chore
With a VoIP phone system, you can gain valuable insight into your business operations: Keep an eye on peak hours and ensure your team is ready with the resources they need. See how fast calls get answered to make sure customers aren’t kept waiting – no more missed opportunities!
Keep up to date on your business performance with call reporting! Monitor these regularly and take advantage of automation options so you can quickly access the insights that matter.
Our community is united in providing support for one another
Signing up for VoIP from an international provider might seem like a great deal, but it can come with one huge downside: no local support if something goes wrong. That’s why having access to dependable customer service is so essential!
Invest in strong local support for your business phone system to keep it running smoothly. A specialist can come onsite and set up powerful VoIP desk phones, as well as help maximize efficiency with ring groups, mobile apps and more–all of which are key components of success these days.
Looking for Local VoIP Solutions?
Get the most out of your technology with expert Voice-over Internet Protocol (VoIP) services and outstanding local support. Our team specializes in seamlessly integrating custom cloud phone systems into any existing IT environment – Contact us today! for a complimentary consultation!
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